What products do you produce?

Lucky Venus is a Chinese manufacturer specializing in pet products. We produce a wide range of pet products including pet beds, pet bowls, pet toys, feeding accessories, pet collars and leashes, harnesses, etc.

Do you offer product warranty?

Yes, our warranty covers material/workmanship defects for 1-2 years, depending on the product.

Which shipping methods do you offer?

We work with DHL, FedEx, and sea freight partners.

How do you ensure quality control during production?

We conduct strict QC checks at every stage, including pre-production inspections, in-process testing, and final random sampling before shipment.

How long does customization take?

Production usually takes 15-30 days after design approval, depending on complexity and order volume. Rush services are available.

What if I recive defective or non-conforming products?

We offer free replacements for defective items reported with 14 days of delivery. Provide photos/videos for expedited resolution.

Can I request samples before placing a bluk order?

Yes, we provide sample orders for a small fee (credited toward future bulk orders). Contact our sales team for details.

Can you recommend toys for specific breeds or sizes?

Definitely! Tell us your dog’s breed, age, and chewing style, and our team will recommend suitable toys—from tiny terriers to mighty mastiffs.

What material are your dog toys made from?

Our toys are made from 100% natural latex , not recycled or synthetic rubber. This gives them a stronger bounce, safer texture, and longer durability.

Will the color fade or peel off during play?

Our natural latex may gradually change color over time — usually starting to fade slightly after about 6 months to a year. This is a normal oxidation process when exposed to air and UV light, and does not affect the quality or safety of the product.

What makes your latex toys unique?

We’re proud to be the only manufacturer in China with independently developed raw rubber formulas. Our exclusive compound makes the toys three times more bite-resistant than standard latex toys.

Will the toy’s color change over time?

Yes, slightly. Because we use pure latex , the color may deepen naturally over time due to oxidation or sunlight exposure—this is normal and shows that no synthetic coating is used.

FAQ - Lucky Venus Limited.

 



What are your best-selling items?

Lucky Venus's best-selling item is its squeaky latex toys.

Are all products safe for dogs and cats?

Yes! Our products are professionally tested to ensure they are harmless to cats and dogs. Let cats and dogs play with peace of mind without worrying about health issues.

Is there a minimum order quantity (MOQ) for wholesale orders?

Yes, each product has a different minimum order quantity. You can contact our sales staff for detailed information.

Can I mix and match sizes to meet the MOQ of a product?

Sorry, each product is designed and packaged differently, so you cannot combine with other products to reach the minimum order quantity.

Are your toys tested for safety?

Yes, all our products go through strict safety and quality checks to ensure they are non-toxic and pet-friendly.

Why did you choose latex as the main material?

Latex is eco-friendly, flexible, safe for pets, and allows us to create fun shapes and squeaky designs dogs love.

How can I choose the right toy size for my dog?

We recommend small toys for puppies and small breeds, medium for mid-sized dogs, and large toys for bigger breeds. Always choose a size that your dog cannot swallow.

Are latex toys biodegradable?

Yes, natural latex is a renewable, biodegradable material — a more eco-friendly choice compared to synthetic plastics.

Can these toys be used outdoors?

Yes, latex toys are flexible and easy to clean, making them great for both indoor and outdoor play.

Can you customize toys with my brand logo?

We offer OEM/ODM services for bulk orders. Custom shapes, colors, or branding are available.

Can your toys be used for training?

Definitely! Squeaky and fetch-friendly toys make great rewards during training sessions.